Service Management

We have supplied a number of organisations with the software to operate their Service operation.

Key features

You can book in items for service or repair. In some cases our clients want their customers to book in their own items for repair.

What work is done is recorded in the system by the engineer or technician.
Details of when the item has been repaired or serviced is recorded.

Complete transparency of progress

Everyone that needs to know about the repair or service can be given access to the system.
A clients customer can logon with their own docket id and check the progress of the repair.
When a client receives a phonecall asking what is happening to their broken fridge, phone, laptop etc. the receptionist can look up the system and tell them the exact stage it is at.

This saves considerable time and effort as you no longer have to ring around to check the status of the repair or service.

It also means that the service technician can check what calls they have to make remotely.

Getting you started

We would discuss your requirements with you to see who needs to access what information and to see if you would be entering the data or do you want to allow your customers to enter the information themselves.
 

Screen view of progress for online search for member of the public