BESPOKE SOFTWARE SOLUTIONS

Every business and organisation is unique, each with own resources and requirements. That’s why we don’t make assumptions and try to sell you an “off the shelf” solution. Instead, we tailor our systems to match your needs.

That’s why, before we start any project, we get to know your business and how you operate, we meet the relevant people and discuss the real issues. Only then do we set about developing a customised solution for your organisation.

So if you need a system with the functionality of a software giant (e.g. SAP, Oracle) but the flexibility of an equally competent, more personable partner, we can help. Our practical knowledge and unrivalled support will see you through.

BESPOKE SYSTEM: CASE STUDY

FoneMenders is a chain of mobile phone repair shops and service centres with locations in Dublin, Cork and Limerick.

Previously, they entered the data in their own repair system and then entered the same data in their manufacturers’ software. They experienced a significant number of rejected claims which had to be followed up. They also had to search for the phone or ask the technicians when an enquiry was received.

Now they just enter the data once. Their “bounce rate” is significantly reduced. The repair status is instantly available for all jobs. They can see at a glance a summary of all repairs for all shops in the chain and have excellent reporting facilities such as “turn around time” reports, bounce reports and analysis of phones and service activities.